Cultural Intelligence, Emotional Labor, and Job Performance: A Proposed Mediation Model

Authors

  • Ms. Usha Devi
  • Dr. Gurpreet Randhawa

Abstract

This paper aims to review the existing literature relating to cultural intelligence (CQ), emotional labor (EL), and job performance (JP) to propose a theoretical model. The research article integrates existing findings from the previous literature and integrates the theoretical framework comprising CQ, EL, and JP. Further, it addresses the current research objectives on the relationship among constructs and proposes a relationship that shows the impact of CQ on EL and JP. Furthermore, it proposes that EL mediates the relationship between CQ and JP. This is primarily a theoretical paper focusing on the CQ and its relation with job performance through emotional labor.

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Published

05-01-2024

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